5 Things to Know: MyNavy Career Center
27 September 2018
In an effort to make pay and personnel transactions easier, and provide more responsive customer service to Sailors, retirees and dependents, the MyNavy Career Center was launched Sept. 24.
1. MNCC will help improve the administrative process.
MyNavy Career Center (MNCC) is the first step in a multi-tiered service that will improve the quality of human resource services (career planning, personnel, pay and training) the Navy provides to Sailors and their families, according to NAVADMIN 232/18. The online center will simplify HR tasks while reducing administrative burdens so Sailors can focus on what is most important: warfighting, the mission and enjoying a better life-work balance.
2. MNCC will merge MyNavy Portal with a 24/7 contact center.
Tier 0 -
MyNavyPortal (MNP) provides a single point of entry for Sailors to get accurate information about the many different programs and services available online. MNP also provides a location where Sailors can go to initiate an HR action, like a personnel action request, or submit a personnel information update/correction.
Tier 1 - More than 200 contact center agents will support Sailors through a 24/7 central clearing house for information requests, many they can answer directly via, phone, email or MNP. Service requests will be tracked to completion and monitored to ensure timely and accurate responses are provided to Sailors around the world.
Tier 2 - Subject matter experts (SME) will provide the contact center agents with career planning and personnel support information they can share with Sailors who have common administrative inquiries. According to the NAVADMIN, allowing routine calls to be handled by Tier 1 contact center agents will ensure detailers and personnel and pay professionals can better focus on Sailors with more complex transactions.
3. MNCC will support, not replace, command pay and personnel administrators.
Command authority is still the starting point for most career actions. While MNCC is a self-service capability for Sailors, the need for direct command leadership engagement is more important than ever. Command pay and personnel administrators remain the most important and most direct link between commands and supporting personnel offices. An MNP and MNCC contact center will be in place to augment the services currently offered by personnel offices fleet-wide.
4. A CAC-free MyNavy Portal app is coming soon.
Next year, Sailors can expect to see a vastly improved, faster mobile version of MNP that is accessible without use of a common access card (CAC), allowing personnel to submit requests and update personnel information from anywhere in the world. For now, MNP continues to operate through personnel IT systems.
5. The Navy is working to improve personnel processes.
In the newly released NAVADMIN 232/18, Chief of Naval Personnel Vice Adm. Robert P. Burke emphasized maintaining a naval fighting force focused on becoming more lethal and ready than ever. He believes these HR improvements will help remove a few distractions from that goal.
Editor's note: To provide constructive feedback on how the program is doing, Navy Personnel Command encourages users to try out its new capabilities through MNP and MNCC. MyNavy Career Center can be contacted via phone at 1-833-330-MNCC (833-330-6622) or via e-mail at askmncc@navy.mil. Additional information can be found at my.navy.mil.